LEGAL & CUSTOMER INFORMATION

Refund Policy

This policy applies to personalized digital PDF astrology/Vastu reports and online consultations paid through Razorpay.

Personalized reports

A full refund may be requested before preparation of the personalized report begins. Once preparation has begun, or after the personalized report has been delivered, the order is generally not refundable because the work is customized for the customer.

Errors in customer details

If we made an error by using details differently from what you correctly submitted, we will correct the report without an additional charge. If the customer submitted incorrect birth details, contact information, floor plan or other information, additional work may be required and is not automatically covered by this correction policy.

Consultations

[CHECK: add your cancellation/rescheduling rule for live consultations.]

Duplicate or failed payments

If you are charged twice for the same order, or payment was debited but no valid order was created, contact us with the Razorpay payment reference so we can verify the transaction and arrange the appropriate correction or refund.

How to request a refund

Contact [email protected] or +91 93261 39609 with your name, order ID, payment reference and the reason for the request. Approved refunds will be sent through the original payment method where possible and may take the payment provider's normal processing time.

Consumer rights

Nothing in this policy is intended to remove rights that cannot lawfully be excluded under applicable Indian consumer law.